Get in Touch With Us

Whether you have spotted something that needs updating, want to share feedback on our casino reviews, or have a question about how we assess and rank real money casino sites in the US, this page explains the best way to reach us and what to expect when you do.

How to Reach the Editorial Team

Email is the most direct route to our team. Every message is read by a real person, and we aim to reply within two working days. When you write, a brief description of your enquiry at the top of your message helps us direct it to the right person immediately.

Please send all correspondence to: [email protected]

We do not operate a live chat or phone line at this time. Email allows us to give each enquiry the careful attention it deserves rather than rushing a reply.

What You Can Write to Us About

There is no single type of message we prefer. Below are the most common reasons readers get in touch, along with what to include to help us respond quickly.

• Questions about our reviews and rankings — If you want to understand how we assess a particular casino, why a site holds the position it does, or how our editorial rating is calculated, ask away. We are happy to explain our process in plain terms.
• Accuracy corrections — Casino offers, terms and payment methods change frequently. If you notice something on our site that appears outdated or incorrect, please flag it with the page URL and the specific detail. We take editorial accuracy seriously and investigate every correction request.
• Content suggestions — If there is a topic you would like us to cover — a particular game type, a banking method, a state-specific regulation — we want to hear it. Reader input genuinely shapes what we cover next.
• Partnership and commercial enquiries — If you represent a licensed US casino operator or an affiliate network and would like to explore how we work together, please introduce your organisation and outline your proposal. Note that commercial relationships do not influence editorial rankings.
• Responsible gambling concerns — If you or someone you know is struggling with gambling-related harm, mention it in your message and we will point you toward the appropriate support services without delay.
• Technical issues — Broken links, pages that will not load, or anything else behaving oddly on the site — let us know and we will look into it.

What Happens After You Send a Message

Your email goes to a member of the USA Casino editorial team, not an automated inbox. We do not use templated auto-replies in place of a real response. Expect to hear from an actual person who has read your message.

Our target is two working days. During unusually busy periods it may stretch a little longer, but we follow up on every genuine enquiry. If you have not heard back after five working days, a brief follow-up email is welcome.

How We Research and Review US Casinos

Readers sometimes write asking how we decide which real money casino sites make it onto our list and in what order. Here is a plain summary.

Every casino reviewed on this site must hold a valid licence issued by a recognised US gaming regulator or an internationally respected authority that accepts US players where permitted by state law. Unlicensed platforms are excluded regardless of their offers. From there, we assess the following factors:

• Licensing and security — Active regulatory oversight and HTTPS encryption across the site are non-negotiable starting points.
• Game fairness — We verify whether the casino's random number generators (RNGs) are certified by independent testing laboratories. RTP figures are long-term statistical averages and do not predict individual sessions.
• Bonus terms — Headline offers are assessed alongside their wagering requirements, time limits, eligible games, and any withdrawal caps. A large bonus with unworkable conditions scores lower than a modest one with clear, fair terms.
• Banking — We check which deposit and withdrawal methods are available, how long payouts realistically take, and whether identity verification (KYC) is handled smoothly.
• Responsible gambling tools — Sites that provide deposit limits, session timers, self-exclusion and links to support organisations are rated more favourably.
• Customer support — We review which channels are available, the hours they operate, and how responsive they are to genuine queries.

Commission from operators does not determine where a casino appears in our rankings. Our editorial positions are set independently. We disclose commercial relationships transparently on relevant pages.

Responsible Gambling — Who to Contact for Support

This site covers real money gambling for entertainment purposes. Gambling involves risk, outcomes are never guaranteed, and the house edge means that, over time, most players will lose more than they win. If gambling stops being enjoyable, starts affecting your finances, or is causing distress, please reach out to a support organisation directly rather than waiting.

• National Council on Problem Gambling (NCPG) — Call or text the helpline: 1-800-522-4700, available 24 hours a day, seven days a week.
• Gamblers Anonymous — A peer-support network with meetings across the US: gamblersanonymous.org
• State-level resources — Most US states with legal online gambling require licensed operators to provide links to local support services and self-exclusion programmes. Check the responsible gambling section of whichever platform you use.

You can also write to us at the address above if you would like to be pointed to state-specific resources. We will respond promptly.

Eligibility Reminder

Legal online casino gambling in the United States is regulated at the state level. In most jurisdictions that permit it, the minimum age is 21. Players are generally required to be physically located within a licensed state at the time of play — not merely a resident. If you are unsure whether real money online casino play is legal where you are, check your state's gaming authority before signing up with any platform.

A Word on Our Editorial Standards

USA Casino is an independent comparison site. We publish reviews and rankings to help US players make informed choices, not to promote any single operator. Every opinion on this site is formed through research and analysis of publicly available information; we do not claim to have deposited or played at the casinos we cover, and we do not present advertised speeds or promotional terms as independently tested results.

If something we have published has affected you — positively or negatively — or you believe a page needs correction, your message genuinely matters to us. Accuracy is the foundation of what we do, and reader feedback is one of the most reliable ways we catch things that need a second look.

Thank you for taking the time to reach out. We look forward to hearing from you.